Return and Refund Policy


Merchandise must be returned within 14 days from the date the item is received

If you have received the wrong item(s) in your order or have received defective/ broken item(s) in your order or if your order is missing during delivery, we will process your refund follow



To be eligible for return, returning item(s) and its packages must be in the conditions according to the below guideline:


Refund will be processed in case where the purchased merchandise is returned, the merchandise in the purchase order is not complete, or the cancellation of the purchase order has occurred. Refund method will depend on the mode of payment used to place an order of the merchandise.

After that you will receive an email notification when the refund process has started. Details about refund methods and turnaround time needed to complete the refund process are provided in the details, below

Mode of Payment (when you placed an order)

Refund Method Time needed to complete the refund process (from the date you receive email notification of refund)
Credit card Refunded to credit card used to purchase the merchandise After 7-14 business days (the amount will be displayed in the next billing cycle*)
Payment upon delivery Electronic funds transfer (EFT) After 7-14 business days (for electronic funds transfer); the amount will be transferred into the bank account provided by the customer in the online merchandise return form.

* This depends on a monthly payment cycle and refund policy of relevant banks/companies
(after two billing cycles have passed and you still have not received your refund, please contact your local bank for assistance).



To ensure convenience for our customers who do online shopping via the following for returning your purchased merchandise as below;Return your purchased items via online channelCustomers may return the merchandise by following these simple steps:

1. Provide the details of the merchandise return form (at the end of the receipt of the merchandise) and attach it to the package of the merchandise of which return is being requested.

2. Have the merchandise shipped**along with a completed receipt to:

95  Sukhonthasawat road, Ladprao, Ladprao, Bangkok, 10230



**In the event that any damages to the merchandise are caused by Poontana Marketing Co., Ltd.’s fault, we will be responsible for the expenses associated with the shipments of returned and replacement merchandise. For all other cases, however, the expenses associated with the shipment of returned merchandise to Poontana Marketing Co., Ltd. will be at the expense of the customer.